Noticias

Before you experience Velato

Made for slow, intentional moments.

Keep your candle upright in a cool, dry place, away from direct sunlight and heat.
Each candle is handcrafted, making subtle variations in texture part of its unique character.

Trim the wick to ¼ inch before each burn and allow the wax to melt evenly across the surface. Burn for no more than 3–4 hours at a time.

Always place your candle on a heat-safe surface and keep it away from drafts, fabrics, children, and pets.

Thoughtfully packed, carefully delivered.

Orders are processed within 2–5 business days. Once shipped, you’ll receive a confirmation email with tracking details.

Delivery times vary by destination and carrier, and may be slightly longer during peak seasons.

Velato is not responsible for shipping delays, weather-related disruptions, or incorrect shipping information provided at checkout

Because each Velato candle is handcrafted in small batches, all sales are final. We do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We’ll review your request and, if approved, provide a replacement or store credit.

Velato is not responsible for damage resulting from improper use, normal wear, exposure to heat, or shipping delays once your order has been handed over to the carrier.

We love partnering with boutiques, retailers, interior designers, and businesses that share our appreciation for thoughtful design and fragrance.

Wholesale orders are available for select Velato products and are subject to minimum order quantities and availability.

We also offer custom orders for events, corporate gifting, and special projects, depending on our production schedule.

For wholesale or custom inquiries, please contact us at velatocandles@gmail.com with a brief introduction and your request. We’d love to hear from you.

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Before you experience Velato